Refund & Cancellation Policy

1. When you are entitled to a full refund

PreserveU charges per capsule, before the capsule is sealed. If your payment is successfully charged but your capsule is not created — for example due to a technical error after payment — you are entitled to a 100% refund of that payment. No questions asked.

• Payment charged, but no capsule appears in your vault → full refund.
• Duplicate charge for the same capsule → the duplicate is refunded in full.

2. When a payment is final

Once your capsule is successfully created and sealed, the service has been delivered: your content is encrypted, stored, and its future delivery is scheduled and guaranteed. From that point the payment is final and non-refundable, including for capsules that are scheduled for a future date but not yet delivered.

3. Cancellation

Sealed capsules cannot be cancelled or refunded — our delivery promise is the core of the service. If you no longer want a capsule delivered, you can delete it from your vault at any time before delivery; deletion does not create a refund entitlement.

4. How to request a refund

Email support@preserveu.com from your registered email address with:

• Your Razorpay payment ID (from the payment confirmation), and
• A short description of what happened.

We verify refund claims against our payment and capsule records and respond within 2 business days. Approved refunds are issued to your original payment method within 5–7 business days (bank processing times may vary). All payments are processed by Razorpay; refunds are issued in the original payment currency.

5. Contact

Questions about this policy? Reach us at support@preserveu.com or via the contact page.